frequently asked questions
We offer a variety of unique products that have been carefully curated from all over the world. We offer Womenswear, Menswear, Un
We carry a variety international brands from all over the world that are exclusive in the UAE and only sold at very selected retailers in the GCC. Some of our brands include Dion Lee, MM6 Maison Margiela, Henrik Vibskov, Building Block, Lamat and a lot more. Have a look at the full range of designers here.
If you have spotted something on our social media account that you cannot find in our e-shop, feel free to contact our customer support under:
email@example.com or give us a call under 0097142432200 or WhatsApp us on 00971557251189.
We guarantee the authenticity of our products as we work with international brands and for most are one of the most exclusive retailers in the GCC.
If the item you wish to purchase is out of stock, please contact us under firstname.lastname@example.org or
To place an order, simply click on the item you wish to purchase upon browsing our e-shop. Select the right size and color, choose the quantity you wish to purchase and click on Add to Cart.
You will see a notification on your personal shopping cart icon, upon scrolling above it you will be able to proceed to check out.
Enter all your information, choose your preferred payment method, review all details of your order, and confirm the details and we will be shipping your item to you soon!
We accept Visa Card, MasterCard and Paypal.
Rest assured, all your important details, including your card number, will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our site.
Should the problem be from our end and is persistent, feel free to contact our customer support under:
email@example.com or give us a call under 0097142432200 and we will do our best to assist you.
We offer worldwide delivery but with some exclusions. In accordance with the law of the UAE, we do not deal or provide any services or products to any of OFAC sanctions countries.
If you are in the UAE, you can receive your order the next day if you order before 12pm within work days. Else, you can expect your order within 2-3 working days.
International orders depend on the country you are located in, but you can expect the order within 5-7 working days.
If you are in the UAE, simply send an email to firstname.lastname@example.org within 14 days of receiving your order. Then we will provide you with a Return Authorization number (RAN), complete your Return Pro Forma, which will be sent with the goods, and we will arrange a Free Collection.
If you are not resident in the UAE, kindly send an email to email@example.com within 14 days of receiving your order. If you wish we can book DHL to collect the order from you, else you can send the item with your trusted courier. After that, we will send you an email containing the full instructions and Return Authorization number ( RAN ) & DHL Booking reference. Please complete the Return Pro Forma Invoice with the return product information and the RAN number, with your signature included.
We will email as soon as your item(s) have been received and your return is in process. Please note that for international orders shipping charges and any taxes and customs duties incurred will not be refunded.
Your return notice period is within 14 days of receiving your order. Any returns received after the 14 days will not be processed and the goods will be returned to the customer.
All bank transfers will be refunded back to the payment bank account details provided when the order was placed. Please note that for international orders shipping charges and any taxes and customs duties incurred will not be refunded.
Returned items must be received within 14 days of the RAN receipt date, any returns received after the 14 days will not be processed and the goods will be returned to the customer. In the unlikely event that goods are damaged in transit we will reimburse the customer any Shipping and Duty costs that have been incurred.